WELCOME TO THE LIGHTING SPECIALISTS in Orem and Salt Lake City
WELCOME TO THE LIGHTING SPECIALISTS!
Lighting Specialists was started in 1987 by brothers Don and Greg Johnson with customer care and accessibility in mind. The small showroom in Midvale, Utah quickly grew to become one of the most diverse showrooms in the state of Utah, displaying a variety of fixtures from track lighting and pendants, to large crystal chandeliers. After expanding their original showroom, Lighting Specialists chose to expand their business and open a second showroom in Orem, Utah.
Since opening their doors, Lighting Specialists has strived for quality customer care in every aspect of their business. Each showroom is staffed with knowledgeable sales representatives, including the Johnson Family themselves. Lighting Specialists is easily accessible through online services and direct ordering over the phone; customers are also encouraged to bring in or email their house and remodel plans for expert advice on lighting configuration and style options.
Lighting Specialists aims to improve the lighting experience by promoting honest dealings, knowledgeable service members, and clear communication.
http://lightingspecialists.com/
My wife and I decided to purchase a light from Lighting Specialists. We were happy with the design of the light and happy to use a local company instead of a big box store. The purchase was smooth however the light was not in stock and needed to be ordered in. We were given a date of delivery so I called on that day and was told it would be a little bit later. I called a few days later and told it was coming from back east and would be a couple more days. I called a couple of days later and I was told it hadn’t left yet. I was told to call the end of the following week and so I waited and even gave a couple of grace days with the holiday. I call in today and the number was out of service. I finally tracked down a toll free number and get transferred to the Orem store and the girl that answered the phone took a defensive tone with me. She immediately defaulted to some coined excuse about flooding in Texas causing delay. She also lectured me on how shipping from China to the United States works. She finally apologized for the bad weather in Texas and for the bad customer service. I would avoid this place at all possible!!!!! We found the same light on amazon for the same price and amazon has the best customer service on the planet. I don't think supporting this "local" company is worth it!
ReplyDeleteMy wife and I decided to purchase a light from Lighting Specialists. We were happy with the design of the light and happy to use a local company instead of a big box store. The purchase was smooth however the light was not in stock and needed to be ordered in. We were given a date of delivery so I called on that day and was told it would be a little bit later. I called a few days later and told it was coming from back east and would be a couple more days. I called a couple of days later and I was told it hadn’t left yet. I was told to call the end of the following week and so I waited and even gave a couple of grace days with the holiday. I call in today and the number was out of service. I finally tracked down a toll free number and get transferred to the Orem store and the girl that answered the phone took a defensive tone with me. She immediately defaulted to some coined excuse about flooding in Texas causing delay. She also lectured me on how shipping from China to the United States works. She finally apologized for the bad weather in Texas and for the bad customer service. I would avoid this place at all possible!!!!! We found the same light on amazon for the same price and amazon has the best customer service on the planet. I don't think supporting this "local" company is worth it!
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